Refund policy
If you are unhappy with any item(s), we offer a 14-day guarantee. We will refund you the original price of the item(s) but not the shipping and handling costs. There will be a two-pound charge to cover these costs. The item(s) must be returned in perfect condition and with the Bianca Jones packaging and tags to be eligible for a refund. Please ensure that the item(s) is correctly packed for transportation and sent by trackable postage; you must keep proof of postage WHICH MAY BE REQUIRED. Bianca Jones reserves the right to refuse any refund and will not accept responsibility for the non-arrival of returned goods unless sent as stated.
If the item(s) are damaged or faulty, a full refund, including shipping and handling, will be given. Please email Bianca Jones within three working days to hello@biancajones.co.uk. If you do not, then we cannot offer the said refund. Please ensure that the item(s) is correctly packed for transportation and that you keep proof of postage WHICH MAY BE REQUESTED. Bianca Jones reserves the right to refuse any refund.
We only refund item(s) that are returned in the condition sent, not lost or stolen item(s). We will not accept the item(s) if it has been worn or had their tags removed. For this reason, we advise customers to inspect their purchase before removing tags or disposing of the original packaging.
If the item(s) are damaged or faulty a full refund including shipping and handling will be given. Please email Bianca Jones within 3 working days to hello@biancajones.co.uk. If you do not then we are not able to offer the said refund. Please ensure that the item(s) is correctly packed for transportation and that you keep proof of postage WHICH MAY BE REQUESTED. Bianca Jones reserve the right to refuse any refund.
We only refund item(s) that are returned in the condition sent, not lost or stolen item(s). We will not accept item(s) that have been worn or had their tags removed. For this reason, we advise customers to inspect their purchase before removing tags or disposing of original packaging.